How long do results take?

Once the laboratory has received your samples, it takes about 14 business days for final results. If you are using a sample already in our inventory, or if your sample needs to be reprocessed, please allow for up to 14 business days to receive the final results. You will receive an e-mail notification when your results are ready. You can access your results and download/print your reports from our website through the account that you created when you ordered your tests. If you need your results rushed, the most important step is getting your samples to the laboratory as quickly as possible. We are happy to try to rush your samples, but request that (1) if you request kits from us, you pay Express Shipping to get the kits to you as soon as possible, (2) you return the cheek swabs (or other sample types) to us within 48 hours of placing the order or receiving the kits and (3) use an overnight or 1-2 day courier service to send the samples back to our laboratory. Many times, we can complete your testing in less than 14 business days but to receive the fastest turn-around time, we request that the customer returns the samples to the laboratory as soon as possible after the order has been placed for any rush requests.