My DNA sample I sent in has failed. What do I do now?

This can unfortunately happen with collection via buccal swabs, particularly if a sample is not collected properly or is not left to air dry. We will require you to re-collect a DNA sample and we will process this sample free of charge (if payment already made for initial result). Please follow the Collection Instructions carefully. Please note that EDTA blood samples rarely fail, should you prefer to do it this way. You will however need to get your Veterinarian to collect this EDTA blood sample.